WORK MODALITY
The organization established different work modalities, including ‘home office’ for administrative support areas and vulnerable people and flexible schedules for those who needed to attend in person, with the result that business continuity did not suffer.
No less important has been basing the administration of human talent on the idea of preserving jobs as a vital factor in the economic, social and productive sustainability of the country, and we have therefore maintained our staff headcount and also reinforced teams with temporary hirings, in our efforts to find the best formula possible for making up for those who were absent because they were in quarantine.
SAFE SITE
Company facilities were adapted, so that staff who were required to work in person could do their jobs in a safe environment.
The changes made included the following:
- Signposting
- Marking circulation zones
- Installing physical barriers
- Adapting eating areas
- Renewal program for air conditioning and filter facilities
HEALTHCARE
Healthcare strategies include the following: Daily monitoring of staff health conditions using a virtual tool that allows consolidated reports to be made; these are the main input for validation by the medical team both of people who work from home and of those who work in the field or office. Providing everyone with biosecurity items from an adequate selection that enables staff who work in the field or office to enjoy maximum protection, and provision of cleaning materials in line with the tasks they perform.
Specialized consultancy and advisory services by a main group consisting of a team of epidemiologists, enabling COVID-19 behavior or evaluation in different parts of the country where we have a presence to be known early. This means that decisions can also be made early and strategies devised in line with the true situation.
Alignment of medical care protocols for suspected and confirmed COVID-19 cases under the health policy for employees and their relatives, permitting prompt medical care to the best quality and service standards.
Dissemination of the different care channels or medical lines for reporting cases and accessing services, if needed. 24/7 assistance by telephone was arranged with the health provider on matters relating to mental (psychology) and physical (nutrition) welfare for our staff.
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TESTING PLAN
A testing plan was implemented, the main goal of which has been to identify persons critical to business continuity and isolate them promptly, with a view to protecting the collective. This plan establishes clear guidelines which enable the company to make decisions over the handling of COVID-19 cases, the aim being for such cases to have as little impact on business continuity as possible. These guidelines include matters relating to type of test, frequency, isolation criteria, and medical discharges, all in the context of the COVID-19 guides established by the National Health Institute (INS).
EDUCATION AND COMMUNICATION
The 2020 education plan was adapted to meet the needs determined by the new conditions, using virtual means and platforms and with assistance from the ARL and the insurer. Actions were scheduled that related to self care, mental health, promoting healthy life habits, biosecurity protocols and safe work, all of which included the worker and his family nucleus, as needs dictated. Clear, direct communication with staff was maintained at all times by cellphone, WhatsApp, Yammer, text messages, chat teams, etc.
Infographics were periodically sent out en masse relating to different categories deemed relevant such as biosecurity, mental health, making the most of free time and planning of activities, as well as actions for escaping from the routine caused by the lockdown. The Welfare Plan was made virtual and staff/family integration contests were arranged, with the necessary content being taken to each home for carrying out the activities and fully maintaining and guaranteeing our benefits.
SAFE RETURN PROTOCOL
A corporate committee was set up to plan the gradual return to in-person activities and guaranteeing a safe working environment. This return plan includes implementing special work sessions, strict protocols, controlling numbers, physical adaptations of workplaces, an education and communication plan, the use of technology as a mechanism for establishing controls, and continual health monitoring, so that early warnings can be identified.
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