| The natural gas transportation service is one of the core activities in Promigas’ business portfolio, and maintaining continuity in our operations is therefore fundamental. Our LNG terminal guarantees reliability and opportunity for receiving, storing and regasifying LNG, in accordance with customers’ needs.
An interruption would affect not only our revenue but also that of our customers, given that while some of them would use a substitute product in order to continue their operation, others would not have that option, and this would have implications in the form of excess costs, loss of profits, etc.
We supervise and control operational variables in our infrastructure from our Main Control Center, in order to identify Abnormal Operating Conditions (AOC) that could have an impact on service continuity and thus be able to take whatever action might be necessary for mitigating the problem. And when special work is being carried out on our infrastructure, operation assurance professionals produce operating guides, which are additions to the work procedures approved by the Change Control Technical Committee, so that Control Center personnel can have parameters and recommendations for ensuring that operating conditions are normal while the work is being done. When new infrastructure is being commissioned or after a major intervention, a special procedure is in place, in order to guarantee that service continuity is not affected while these activities are being carried out, since they are executed without interrupting the natural gas transportation service.
Main Control Center professionals are evaluated on an annual basis on matters relating to identifying AOC and the actions that are to be taken to deal with them, and follow-up audits are conducted on the standardized procedure and by measuring a performance indicator in the variable compensation program of the coordinator of operations.
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GAS DISTRIBUTION
Service quality is directly related to having a continuous, safe and reliable operation which guarantees the quality standards stipulated and promptly meets the needs of our customers or deals with issues that arise in our distribution infrastructure. The impacts that could eventually occur include dissatisfaction with the service.
Our companies have policies, goals and strategic initiatives, among other things, for guaranteeing natural gas service continuity and reliability. There are also campaigns, such as the damage prevention plan, which involve interacting directly with companies that work in public areas. We have damage prevention campaigns for front gardens of the houses of users where work is being done, and for safe gas management; this latter is a communication campaign aimed at ensuring that users are aware of how to handle natural gas and that, if a problem arises, they know how to report it, should there be a need for assistance from specialist personnel.
Interaction is permanent with the Risk and Disaster Management Committee (CMGRD) in each town where there is a natural gas service.
The company has a control center which handles all events and emergencies on a 24/7 basis throughout the week.
As far as user safety is concerned, prevention and follow-up patrols of networks and rights of way are a constant feature, so that works where damage to networks or active leaks could potentially occur can be identified. |
