We propitiate channels for engagement and fluid dialogs to learn about our stakeholders’ perceptions and expectations. We assign great value to their contributions, which we take into consideration for assigning our priorities and strategic work fronts related to sustainability.
We have mechanisms and procedures in place to receive information and inquiries, which enables us to provide timely response.
Shareholders and investors
Shareholders and investors
Provide sustained growth and the expected returns through ethical and transparent practices that build confidence. We are an IR issuer in the Colombian Securities Exchange. We relate through:
- Relations office
- Annual general meetings and quarterly presentations
- Road shows, website, reports and press releases
Employees
Employees
Maintain relationships based on trust through labor practices that enable their professional growth and quality of life. We relate through:
- Intranet
- Primary groups and meetings with leaders
- Corporate events
- E-mail and publications
- Communications with labor unions
Customers
Customers
To maintain close relationships and constant communications to always provide reliable, high-quality, safe and innovative services to make us their strategic partners. We relate through:
- Direct assistance, periodic meetings and events
- Satisfaction surveys
- E-mail
- Website and nomination system
Communities
Communities
Create shared value in the regions where we carry out our operations and contribute to their social progress, with an inclusive approach and respect for human rights. We relate through:
- Educational campaigns
- Satisfaction surveys
- Website
- Emergency hotlines and reports on Human Rights topics
Suppliers
Suppliers
To build and maintain business relations under fair and transparent conditions, developing partnerships that enable obtaining the products and services required for our operations, while promoting their development in accordance with the highest social, environmental and corporate governance standards. We relate through:
- Newsletters and periodic meetings
- Orientation
- E-mail and website
Government and regulatory agencies
Government and regulatory agencies
Build and maintain collaborative relations that promote the industry’s development and enable us to carry out our operations with ethics and transparency, always addressing their requirements and respecting all applicable laws and regulations. We relate through:
- Technical task groups and reports
- Participation and collaboratio
Industry associations and trade groups
Industry associations and trade groups
To become allies for the development of our industry, our environment and our country. We relate through:
- Technical task groups and reports
- Participation and collaboration
Society and the mass media
Society and the mass media
To be transparent in our commitment to sustainability and share the initiatives through which we contribute to the sustainable development of the territories where we operate. We relate through:
- Press releases and interviews
- Website and social media
Stakeholder relations system
It is a key driver for the company’s strategic and operations decision-making process, and it is essential to assure sustainable long-term growth.
