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To optimize productivity and guide the organization toward levels of operational excellence

Operational excellence

In terms of good operational excellence practice, we would like to highlight the Promigas Main Control Center administration model that we have implemented in recent years. This is based on Department of Transportation (DOT) regulations in the United States through the Pipeline and Hazardous Material Safety Administration (PHMSA), and seeks to ensure human factors and other Control Room Management (CRM) matters. No regulations yet exist in Colombia on this issue, which means that there is no obligation to meet these requirements in the country. 

Training our personnel in all matters relating to critical tasks is essential, if we are to ensure that our operations are performed safely. In order to complement our operator classification program, which is integrated into Process Safety Management, we have therefore drawn up a study curriculum with a view to meeting these needs.

As a starting point in 2019, ten modules were produced which enable our personnel to extend and reinforce their knowledge of technical subjects that are deemed basic for a correct understanding of the principles that govern gas pipeline and station operations, so as to comply with two of the criteria established in the control center management philosophy associated with operational experience and personnel training.   

Business integrity and continuity

​To ensure the integrity, reliability and availability of natural gas and electricity transportation and distribution systems through operating practices that meet high national and international standards and with effective risk management and continual improvement in our processes. 

This is a strategic measure which boosts the corporate response capability to render reliable, quality services.      

We ensure the integrity, reliability and availability of natural gas and electricity transportation and distribution systems in order to minimize both the probability of a fault occurring and the consequences thereof, such as losses, to improve safety, and to efficiently use the resources available for executing our activities. 

Each year we have seen how our training program has gradually eliminated gaps in identifying abnormal infrastructure operating conditions, and we have progressed toward our goal of carrying out a safe, reliable and continuous operation.​ 

​​ ​​In order to maintain the integrity of our transportation infrastructure, investment projects totaling COP 18,600 million were carried out during the year, notably directed crossings, deviations and individual refurbishment work. Examples include the Arroyos Directed Horizontal Drilling on the Mamonal - Sincelejo gas pipeline, in order to correct open-air pipework, the deviation of the Barranquilla Distribution Network in the La Virgencita sector due to pipework interfering with the highway project to improve the road to the airport and also repairs that were carried out to defects reported in the Fit for Purpose (FFP) study aimed at mitigating the threat of internal and external corrosion, and changing a section of pipework in the Caracolí - Heroica gas pipeline, in order to correct an anomaly that was detected under La Cordiality highway using a smart tool (ILI).



​Surtigas,together with a group of experts and taking world benchmarks into account, introduced an Operational Excellence Model with a value chain approach in an effort to find faster and more practical solutions to guarantee its customers top quality, productivity, and competitive services.  

​​​​GdO, with a view to reducing third party damage to infrastructure, entered into various agreements with public institutions, such as the Santiago de Cali Risk Management Secretariat. 

These agreements aim to prevent damage to the distribution network by making the different public services companies, industries and infrastructure builders aware of the risk they run if they cause damage to the natural gas infrastructure.   
​​ CEO  achieved a reduction in its loss indicator, which ended the year 0.6% down on the December 2018 figure of 19.04%, at 18.4%, as against the target figure for 2019 of 18.5%, thus not only achieving the target set but also being 0.1% up on it. 

Promioriente continued to carry out the Geotechnical Risk and Vulnerability Study in 2019, reaching phase III during the year with 28% progress toward the target set for completion in 2023. The Silencers plan for the Promioriente Transportation System vents was presented to Colciencias, which approved it. Implementation of the initial plan is scheduled for 2021.

Promigas indicators


Promis​olcarried out a successful operation at the Bonga and Mamey hydrocarbon treatment plant, enabling it to exceed the expectations of its customer Hocol under the operational availability agreements, namely 99.34% and an average gas treatment figure of 35 MMSCFD. During this period, it had an average availability figure of 99.37% at the seven plants operated, thus guaranteeing the stable supply of cogenerated electricity and thermal energy (steam and thermal oil) that customers need for their production processes.

Zonagen continued its performance of previous years with a total annual average availability figure of over 99%, thus maintaining the quality and reliability levels that differentiate it from the competition.  ​